Description : Contact Centre Agent. Company : Sanlam. Location : Midrand, Gauteng

Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. What will you do?
Effective servicing clients via telephone, mail and walk-in interactions with all retirement fundadministrative matters
Adhering to the implemented processes, policies and procedures and keeping to all Service LevelAgreements
Handling of general information requests from clients in a professional, effective and efficient manner
Nurture and build strong relationships with internal and external clients
Updating of member information accurately on system
Outbound dialing will be required dependent on project specific tasks
Support and contribute towards the Sanlam Digital Strategy
Knowledge and skills
Excellent interpersonal and written and verbal communication skills, especially telephone etiquette
Drive towards client services
Conceptual thinking skills with an ability to interpret business processes
Able to handle difficult clients and resolve client matters
Self-motivated with a strong focus on delivery
Positive, innovative, energetic and a strong team player
Able to work fast and accurate under pressure
Client focused with good interpersonal skills
Flexible and able to adapt to change
Diligence and attention to detail
Qualifications and experience
Matric/Grade 12
Experience in a customer centric environment
Knowledge of Financial Services would be advantageous
Computer literate with proficiency in Microsoft Office (word, excel and Outlook)
Competency in an African language
Personal Attributes Communicates effectively - Contributing independently Action orientated - Contributing independently Situational adaptability - Contributing independently Optimises work processes - Contributing independently Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation